30-Day Return Period:
Most products are eligible for return within 30 days from the delivery date. Depending on the situation, a full or partial refund may be issued.
Return Shipping Costs:
Customers are responsible for return shipping fees unless the return is due to a defective product or an incorrect item shipped by us.
Product Condition:
Returned items must be unused, unopened, and in original condition, including all packaging and accessories, to qualify for a return.
Restocking Charges:
Certain returns may be subject to a restocking fee of up to 15%, especially when the return is not caused by an error on our part.
Incorrect Orders:
If an incorrect product was ordered by the customer, the original shipping cost may be deducted from the refund amount.
Refund Timeline:
Once the returned item is received and inspected, refunds are generally processed within 5–7 business days.
How to Request a Return:
All return requests must be submitted through your Verizon Lines account dashboard or by contacting our customer support team for assistance.